When you are a customer of one company within the Preferred Network, you are supported by our whole family of companies.
Logistics Challenge
Recently, a customer that imports crates from India via DHL Express and Preferred Shipping experienced a hold up at the DHL facility. This is not a common occurrence but the customer called his sales rep, Regis, to help solve the problem since the customer was out of town.
Preferred Network Solution
Regis immediately worked with the customer to get the right documentation and drove it over to the DHL hub in person. After the crates were released to Regis, he coordinated and accompanied a River Oaks Couriers truck to deliver them to their final destination so they got their on time.
Customer service is the cornerstone of our DNA and our unique value promise. When we say we go the extra mile for our customers, we mean it! We're proud of how quickly Regis jumped to action for this customer and was able to use our family of logistics companies to meet the needs of our customer.
Understanding that in a fast paced world, you can't wait on freight that is held up. Do you need a creative logistics solution?
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